Refund Policy

At ITBIZONE, we want you to be confident in working with us. This Refund Policy explains when refunds are and are not available across our services, and how cancellations are handled. It should be read alongside our Terms of Service.

Because our work is custom and time-intensive, refunds are assessed based on the stage of the project and the work already performed at the time of a request.

The advance payment or booking fee required to start a project reserves our team's time and covers initial planning, discovery, and setup. This advance is non-refundable once work has begun, as it compensates for resources committed to your project.

You may be eligible for a partial refund if:

• You cancel a project before any substantive work has commenced (excluding the non-refundable advance).
• We are unable to deliver the agreed services and no acceptable alternative can be arranged.
• A duplicate or incorrect payment was made — this will be refunded in full.

Where work has partially progressed, any refund will be calculated based on the milestones completed and the resources already invested.

Refunds are not available in the following cases:

• Work has been completed and delivered in line with the agreed scope.
• Delays or cancellation caused by your failure to provide required content, feedback, or approvals.
• A change of mind after work has substantially progressed.
• Dissatisfaction with results that are subjective or outside the agreed deliverables (e.g. traffic or sales expectations).
• Third-party costs already paid on your behalf (domains, hosting, paid tools, licences, ad spend).

Monthly services such as social media management, SEO, and maintenance are billed in advance for each cycle. You may cancel at any time with notice before the next billing date. Cancellation stops future charges; fees already paid for the current cycle are non-refundable, and services continue until the end of that cycle.

Either party may cancel a project in writing. If you cancel, you remain responsible for payment covering all work completed up to the cancellation date, and any completed work will be handed over once outstanding fees are settled.

If ITBIZONE cancels a project for reasons other than a breach on your part, we will refund payments for any work not yet performed.

To request a refund, please:

• Email us at info@itbizone.com with your project details and the reason for the request.
• Include your invoice or payment reference.
• Submit the request within 7 days of the relevant payment or milestone.

We review every request individually and fairly, and will respond with a decision as quickly as we can.

Approved refunds are processed to the original payment method within 7–14 business days. The time it takes for the amount to reflect in your account depends on your bank or payment provider. Any transaction or gateway fees may be deducted from the refunded amount.

We may update this Refund Policy from time to time. The current version will always be posted on this page with a revised "Last updated" date. The policy in effect at the time of your payment applies to that transaction.

For any questions about refunds or cancellations, contact us at info@itbizone.com or through our contact page. ITBIZONE is based in Bangalore, Karnataka, India.